The NAMES Project

It’s one thing to read “over 700000 people have died from AIDS in the US.” That sounds large and unfortunate. It makes you feel sad but in an abstract way.  It’s quite another to look with your own eyes at a quilt that contains...

AI Customer Service

Everybody’s got an AI chatbot now. I’ve spoken to several of them this week — the propane company, mobile phone provider, and 5 or 6 companies in my industry. Some of those interactions were good. In fact, my interaction with the propane...

When the Tank is Empty

We have a propane tank that supplies a few things in our house, most importantly the stove. Today it’s empty. Zero. No tea. No eggs. So, I’ve spent the morning working to get propane delivered as soon as possible. If your tank is empty, the highest...

A Better Philosophy About an AI-Enhanced Workforce

When some construction companies invested in power drills and saws, they fired some workers to offset the costs. Then, they asked the ones that remained to ensure output kept up. But not the successful ones. The successful ones invested in the tools, kept their...

From B to A

From B to A is a choice. But can you coach or help a B-player become an A-player?  The first thing to understand is that not every B-player wants to be an A-player.  Some are happy being solid, reliable, and being good, maybe very good, at their job. Nothing...

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