Overstating Customer Service

Every business is in the business of customer service. The customer isn’t always right, but it would be almost impossible to overstate how important customer service is to your business.  What does your customer want? On the one hand, they want...

Judged or Ignored?

If you’re trying to do or make something for someone else, you’ll either be judged or you’ll be ignored. We say we don’t like being judged. I certainly say that. Being ignored is the alternative. It’s certainly more comfortable to be...

The 2nd Best Time

The best time to start, buy the real estate, max out your retirement savings, build your network, eat healthy, train for a marathon, or find a mentor was before. The 2nd best time is now. Don’t let the 2nd best time go to waste. It’s severely underrated....

Nodding Along

The paradox of social media is the echo chamber. Social media algorithms are really good at showing us the entire world while at the same time narrowing our view of it. If you engage, even passively, you start to get more of what you want, think, and feel. The more...

Hard to Believe

I had something happen today that was hard to believe. I’m still not quite sure I do. The mid-50s engineer in me is a bit cynical: That can’t be right. What’s the catch? That’s how they get ya. But the other guy, the little flicker of the guy I...

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