Find the Friction

Does it matter if it’s too cold in your office?
Does it matter if your chair is uncomfortable?
Does it matter if you don’t have the app you know?
Does it matter if you have direct access to the data?
Does it matter if you’re allowed to on this system?
Does it matter if you need approval?

Maybe. Maybe not.

If you’re a worker, you have a choice. You can work within the system, work around it, or you can work to change it. 

If you’re a leader, you have a choice. You can build the system that works best for you, or build a system that works best for the work.

Watch what people do rather than what they say. Find the friction.

The friction always tells you something. 

Sometimes the friction tells you that the system works. We want this part to slow down.  

Sometimes it tells you what isn’t working. We say we do X, we should do X, but everyone (or someone) does Y. And Y isn’t what we want. 

Find the friction.