Leading Through the Agony of the Unknown Wait

The gap between the test and the test results.
The flight status of “delayed.”
Waiting for the call.
After you submit the resume.
The 3 dots that dissappear in Messages.
Still under review.

Humans don’t like the unknown. Especially when you combine it with more unknowns.

Waiting is one thing, but waiting without knowing when you’ll get an answer is a special kind of agony.

Helping bridge the gap of the unknown wait is one of the most important, empathetic, and human jobs of leadership.