Everybody’s got an AI chatbot now.
I’ve spoken to several of them this week — the propane company, mobile phone provider, and 5 or 6 companies in my industry. Some of those interactions were good. In fact, my interaction with the propane company’s AI chatbot was a much better experience than the interaction I had with their human customer service rep.
But some were stupid.
A 24x7x365 AI chatbot is cheap. If you need customer service for your business, you should have one.
But remember, like with everything, AI should enhance service, not replace it.
