johnmaconline

Trust is the cornerstone of the new work paradigm.

Trust builds strength, fuels cooperation, and helps team members feel valued. Trust must be actively built and consciously maintained. You build trust through transparency, consistency, and accountability on both the leadership and team sides of the fence.

It starts with transparency and open and honest communication. Leaders should strive for a culture of open dialogue, where concerns, ideas, and feedback are exchanged freely. And team members must contribute their voice, respect the voices of others, and be mission-focused.

Trust follows from consistency. Consistency follows when leaders’ words align with actions, and team members bring their pro game to the table.

Accountability rounds it out. We’re going to try things that might not work. We’re going to make mistakes. We’re going to learn along the way. We’re going make each other better.

Trust is how you win.

Multitasking is a myth. Busy is a distraction.

That’s nothing new, of course, but it’s important to remember, especially in the new work paradigm. The new work paradigm requires leadership to empower rather than micromanage and to entrust individuals with responsibility, nurturing self-reliance and initiative.

Which makes setting priorities critical. Because if everything is important, then nothing is. Empowerment without clear priorities can be a recipe for chaos, leading to diffused focus and diluted results.

Effective leadership in the new work paradigm creates the vision, sets the standards, enrolls the team, and ensures each member understands their objectives and significance. Teaching and empowering to focus on the important, not just the urgent.

This marriage of empowerment and priority transforms the work environment into an arena of focused impact. A shift from busy to significant.

Show and tell was a big deal for us in kindergarten.

I have fond memories of my classmates bringing in their favorite toys, stuffed animals, and vacation souvenirs. We had a friendly contest going about who brought the best item.

My favorite thing that I showed was my hockey stick. This was the mid-70’s in the Broad Street Bully era, and I was proud that I was a “real” hockey player. I remember it having the intended effect as I puffed out my chest just a bit for a few minutes.

And then one day, Jenny walked up to the front, waved at the classroom door, and in walked Jenny’s mom with a furry little puppy. Pandemonium broke out.

Jenny won show and tell.

In the new work paradigm, job descriptions, org charts, and seniority get replaced by impact. New leaders will empower you. They’ll expect you to speak up. They’ll need your courage.

The new work paradigm, and especially remote work, rewards the winners of show and tell.

Which methodology wins in the new work paradigm?

Commitment versus flexibility. Structure versus fluid. Quality versus quantity.

Take (historic) Apple. Meticulous planning, clear objectives, focus on the design. Don’t release until it’s perfect. Refine before anyone sees it.

Each new iPod, iPhone, or Mac fully developed before release. No ambiguity. No uncertainty. Just precision. The result? Device experiences that echo the Apple ethos – sleek, intuitive, impeccable.

Take Microsoft. More experiments, more releases with the bare minimum, focus on the functionality and the roadmap. Release it quicker. Cover up the chinks in the armor with the next release.

Each new version of Word or Windows more capable than the previous, and also full of little gotchas around the corners. No worries, release the fix next week. The teams quickly adapt, evolve, iterate. No long, drawn-out development stages. Just quick responses to ever-changing software needs. The result? A software suite that is constantly evolving, always at the cusp of innovation.

Apple and Microsoft, different approaches. Both successful.

So which methodology wins in the new paradigm?

It doesn’t matter. Both can win, and both can lose. Religion around it is futile. Because methodology is just an agreement among the team — this is how we agree to work.

And agreement is about leadership and followership. Can you enroll the team?

The new work paradigm requires new leadership.

A phrase of the past. A remnant of the compliance workforce of the industrial machine.

It won’t cut it in the new work paradigm.

In the paradigm of significance, your work is about impact. It demands more engagement, initiative, and adaptability. It’s about owning the outcome and the direction, not just completing tasks.

“Just doing my job” was acceptable when work was rigid, segmented. The assembly line model. One task, one worker. No overlap, no questioning. Top-down, org chart leadership.

That model is obsolete. Today’s work environment is fluid, interconnected.
Let the machines be the machines. We need human thinkers, problem solvers, and innovators. People who want to see the bigger picture. Who understand that their job isn’t just to do. It’s to improve, innovate, inspire.

“Just doing my job” isn’t leadership. It’s hiding. Dodging accountability. In today’s work, everyone’s a leader. Everyone’s a follower. We lead, we follow, we contribute beyond our job description.

“Just doing my job” kills creativity. Stifles innovation. Stunts growth. We need creativity to thrive. To keep ahead. To adapt in an ever-changing market.

So ditch the “just doing my job” mindset. Embrace the new paradigm. Engage, innovate, lead. Be more than your job. Be a part of the mission. Be the difference.

Today, that’s doing your job.

The industrial machine valued productivity as the end goal.

Productivity helped everyone. Cars became more affordable. As did food, clothing, TVs, toilet paper, and information. Ford, Carnegie, Bezos, Gates, and the other industrial leaders evolved and then led the charge.

Get more done faster and cheaper.

Human workers were every bit the machine. Each stood in their spot. Each had their job. Each complied. Each generation went faster than the previous.

But productivity as the end goal of work has had its day. The new paradigm values significance.

The leaders of tomorrow will evolve and lead the charge.

Leadership is about followership.

Can you, as a leader, enroll the team. Will they sign up? Will the follow? Will you know when to follow?

The industrial machine sought the loudest voice to lead. It favored the top name, the heftiest paycheck. Yet, today’s work era doesn’t need that. Modern leaders know how to cultivate followership.

Each team member both leads and follows, regardless of the title. The roles dance. One may lead, others follow, then smoothly, roles switch. This interchange nurtures an adaptable, resilient team, ready for any challenge. Many voices coming together as one.

It implies a proactive stance, courage to question ideas, and readiness to collaborate. Followership isn’t subservience, it’s partnership.

This shift from industrial machine leadership to a blend of leadership and followership is the path forward. A leader who can enroll the followers and actively switch to a follower themselves boosts team cohesion, sparks creativity, and engages work that matters.

I told you to throw out the org chart because leadership in the new work paradigm doesn’t need or conform to the org chart. Leave that to the industrial machine. 

But also…

True leadership, the kind that resonates beyond the titles, is timeless. At its core, true leadership was never defined by the position one occupies. Instead, it’s characterized by the ability to influence and inspire others, cultivate growth, and steer the collective toward shared goals. This definition holds, irrespective of changes in the work paradigm.

A leader navigates and captains through the storms of change. The leader reads the room. Sometimes a leader may feel conflicted, but the situation calls for conviction. Sometimes they may feel certain, but the situation calls for consensus.

In the industrial machine version of leadership, you might get lucky. The names on the org chart may intersect with the true leaders. The name at the peak might be the destined one. History has given us glimpses of such alignments. Yet, it has also shown us glaring disparities.

That underlying truth remains constant, but the evolved work paradigm now demands—not merely uncovers—the necessity of true leadership.

Burn the org chart.

The industrial machine loves the org chart version of leadership. In fact, it requires it. 

The org chart used to lay out the structure of leadership. Where am I? OK, I’m under this box here. Who’s on top of that box? OK, let me go ask that person what I should do because they’ll know. 

Then the industrial machine enforces the org chart version of leadership. The top of that box tells the names inside the box what to do, then flows those directions on down to the name on top of the next box. And so on down the org chart. 

And how does one become a leader in the industrial machine? Why, get your name at the top of one of the boxes, of course. We used to promote the people who were good at their jobs, or good at telling those above what they wanted to hear, assuming that would make them good at the job above them on the org chart. This person is awesome at writing code. For sure, they’re gonna be great at telling all the others what they should do. 

The new paradigm requires true leadership, not org chart leadership. 

Leadership in the new work paradigm does require a top-down skillset — vision, what we care about, willingness to try new things (that might not work), connections, and who can best help with what. But it also requires a bottoms-up skillset — willingness to listen, courage to forge ahead, ability to change one’s mind, and the persuasive skills to enroll the team. 

The org chart does have a purpose, though — to give you an idea of “who’s doing what.” If you’re wondering who to talk to or you’re looking for some expertise outside of your circle, the org chart can point you in the right direction. 

Other than that, you might as well use that org chart as a wall decoration. 

Nothing is static. Certainly not work.

You seek candidates primed for growth. Growth within their roles, growth as individuals, growth in enriching the team’s capabilities.

Growth blends the qualities of curiosity and excitement with competence. Competence provides them with base. Curiosity nudges them to question, to experiment, and to learn. Excitement fuels their dedication to their role, the mission, and the teaam.

Growth is potential.

General Managers and coaches all over the sports world talk about growth and potential. Those are the diamonds in the rough — the hidden gems. The raw materials that just need to be shaped like clay in their hands. The ones who might not be all that now but will be all that in the future.

You care about growth, not just because of the hidden gems, but because growth is the engine that drives making great things. Stagnation is death. To ensure your team’s growth, you need individuals who can match that momentum step for step.

Growth, in essence, is the journey from ‘what is’ to ‘what could be’. And it’s this journey that transforms individuals, galvanizes teams, and propels organizations forward.