Automating Scar Tissue

AI is great at reducing friction. It can take something tedious and make it tolerable.

But there is a trap there.

Pain is information.

Before you automate the status report, ask who reads it.
Before you automate the testing, ask what we are trying to learn.
Before you automate the meeting notes, ask whether the meeting is worth having.

If a process is painful, that pain may be telling you something. The outcomes may not be important. The ownership may be wrong. The system may be broken. The work itself may not matter.

Do we need more documentation? Do we need more review comments? Do we need more bullet points in the summary?

The answer to those might be “no.”

Take a good look at the friction before you automate around it.