The Customer Is Not Always Right

A common saying in business, particularly retail, is, “The customer is always right.” The original purpose was internal. It was an easy and powerful message to those working on your team. “We are here to delight our customers. You will delight us by...

The Way We’ve Always Done It

If you’re young, you’ve run up against it. If you’re “more experienced,” you’ve likely said it. Is it useful? In my current professional role, my team and I are agents of change. Specifically, our job is to help our company work...

We’re All Just Slaves To Our Emotions

I’m a green personality, which means I believe I’m a tough sell, shop with my spreadsheet rather than my heart, and generally have little interest in salespeople and their pitches.  However, I also (begrudgingly) know that this is bullshit. I’m every...

Make Versus Buy

We are presented with dozens of make versus buy decisions every day. Some are for convenience. Make dinner or go out?If we make dinner, will we make the chili lime marinade from scratch or buy premade? Some are financial. Should we hire a painter or paint the cabinets...

Life is Worth the Risk

You could choose to stay in your house or apartment all the time. Amazon and Door Dash. Work from home. Netflix. Only venture out when absolutely necessary. Mask on. Keep your distance. Never expose yourself to physical danger. Is that living, or is that existing? You...

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